Last updated: October 2, 2026
Best Caviar USA sells perishable seafood. We do not accept returns or exchanges of food products and do not offer discretionary refunds for changes of mind, taste preferences or unwanted purchases. Please review your selections, quantities and delivery address before placing an order.
If your order is missing, incorrect or arrives damaged, contact hello@bestcaviarusa.com promptly with your order number, a description of the issue and photographs of the product and packaging when available. Do not send products back without instructions from us. See Food Safety Concerns below if you suspect spoilage or an unsafe condition.
If you suspect that any seafood product, including smoked fish, is spoiled or unsafe, do not eat it or taste it to check. Discard the product safely. If possible and safe to do so, take photos of the product and packaging before disposal, and email hello@bestcaviarusa.com with your order number and a description of the concern. Do not keep or return a potentially unsafe product for our review.
We will investigate reported issues and provide any remedy required by applicable law. This policy does not waive statutory rights or deny a refund that the law requires.
Best Caviar USA
